Refund policy

Refund & Returns Policy

Effective Date: August 30, 2026

Thank you for shopping with Amigumiya! 🧶💛

We want you to have a smooth and enjoyable experience when purchasing our digital crochet and amigurumi patterns. Because our products are delivered digitally, please review the following refund policy before making a purchase.

1. Digital Products

All crochet and amigurumi patterns sold through Amigumiya are digital products, typically delivered as PDF files.

Because digital products can be accessed or downloaded immediately after purchase, we generally do not offer refunds, returns, or exchanges once the digital file has been made available for download, except where required by applicable law or in circumstances described below.

Please carefully review the product description, photos, previews, and included materials before completing your purchase.

2. Incorrect or Defective Files

If you receive a file that is:

  • Corrupted or cannot be opened

  • Missing pages or important content

  • Incomplete

  • Different from the product you purchased

  • Affected by a technical issue that prevents normal use

please contact us within 14 days of your purchase at:

support@amigumiya.store

Please include your order information and a brief description of the problem.

After reviewing the issue, we may provide a replacement or corrected file at no additional cost.

3. Duplicate Purchases

If you accidentally purchase the same pattern more than once, please contact us at support@amigumiya.store as soon as possible.

We will review duplicate purchases on a case-by-case basis and may offer an appropriate solution where possible.

4. Pattern Questions and Support

If you have questions about a pattern before purchasing, we encourage you to contact us.

We are happy to help you understand the pattern's:

  • Difficulty level

  • Included files

  • Techniques used

  • Finished size

  • Materials and tools required

  • Other important product details

Please make sure the pattern is suitable for your needs before completing your purchase.

5. Refund Exceptions

Although digital purchases are generally non-refundable after access or download, nothing in this policy limits any refund, cancellation, or consumer rights that cannot legally be excluded under applicable law.

If you believe you are entitled to a refund under applicable law, please contact us and provide details of your request.

6. How to Contact Us

For refund requests, defective files, duplicate purchases, or other order-related questions, please contact:

📧 Email: support@amigumiya.store
🌐 Website: amigumiya.store

We aim to respond to customer support requests within 1–2 business days.

Thank you for choosing Amigumiya and supporting our crochet designs.

Happy crocheting! 🧶✨